Hounds & Hides does not accept refunds unless the product is deemed faulty. Our returns policy runs for 14 days from the purchase of the product and we will provide exchanges if the product is returned in a unused and re-sellable condition. 

To be eligible for a return and exchange:

Return within 14 days of purchase.
Item must be unused and re-sellable.
In the original packaging.

Please measure your dogs neck carefully before purchasing the product, you can check the measurements for each product at our sizing guide.